- Log in to skip, change or cancel a Pickup
- Check we collect in your area
- See what you can put out
- Link your Qantas account
Popular questions
Browse by topic
- Bookings and paymentsBooking, changing and paying for Pickups25 questions
- Your pickupPickup day, drivers and bags12 questions
- What we collectItems we take and how to prepare them10 questions
- Where we collectAreas and apartment buildings12 questions
- Your impactWhat happens to your items7 questions
- BusinessCommercial and Office Packs, reporting12 questions
- QantasGreen Tier and linking accounts3 questions
- Your accountLogging in, locations and referrals7 questions
All questions
Bookings and payments
- How can I find out when my next Pickup is?
- How do I add more bags or change the size of my Pickup?
- How do I reschedule, skip or cancel a Pickup?
- How do I pause or cancel my plan?
- Why was I charged more than my plan price?
- Why do you place a hold before my Pickup?
- Do I have to provide my credit card details?
- How do I update my credit card details?
- Why isn't my credit applying?
- What's included in the Starter Pack?
- I bought a Starter Pack: how do I book my first Pickup?
- I bought a Starter Pack and just received my bag. How do I get started?
- How does the Monthly plan work with my Starter Pack?
- Can I return my Starter Pack or get a refund?
- Flex Trio: three prepaid Pickups
- What can I use a ReSmart gift card for?
- How can I redeem my gift card?
- Can I check the balance on my gift card?
- What happens if I don't use the full value of the gift card in one booking?
- Can I use a gift card for partial payment?
- Can I combine multiple gift cards for a purchase?
- Do gift cards have any fees?
- Is the gift card refundable, transferable or redeemable for cash?
- How much does a Pickup cost, and what if my items don't fit in a bag?
- How do I buy a gift card, and what amounts are there?
Your pickup
- What time will my items be collected?
- How do I add instructions or a note for the driver?
- What do drivers do on Pickup day?
- What happens if I cancel late or forget to put my bags out?
- What happens if I leave out more bags than I booked?
- Why were some of my items left behind?
- Why haven't my bags been picked up yet?
- Why was my Pickup cancelled or moved?
- Why and how do you weigh my bags?
- Which Pickup size do I need?
- My Impact Bag was taken or I need another one: how do I get one?
- How does a Pickup work?
What we collect
- Do I need to be home, and where should I leave my items?
- What bags can I use?
- I bought a Starter Pack: what can I put in the bags?
- Do you collect bikes, e-bikes and e-scooters?
- Which soft plastics do you collect?
- How does soft plastics recycling work?
- Which e-waste items do you pick up?
- Which clothes and textiles do you collect?
- Which misfit items do you collect, and how do I prepare coffee capsules?
- What happens to the polystyrene you collect?
Where we collect
- Is my Pickup subsidised by my council?
- How do I book my subsidised Pickup?
- Why do I need a card for a free Pickup?
- How often can I book a subsidised Pickup?
- Will I be charged if my subsidised Pickup fails?
- Why did my free Pickups stop?
- I'm moving: do I keep my subsidised Pickups?
- How does Ship-to-Us work?
- Can I order Ship-to-Us if you pick up at my address?
- I live in an apartment building. Can I still use ReSmart?
- What if you don't pick up in my area, and can I mix items in one bag?
- Which areas do you pick up from?
Your impact
Business
- How do I order an Office Pack or a Commercial Pack?
- How do Pickups work with an Office Pack or a Commercial Pack?
- What can I put in the bin?
- What happens when my 12-month plan ends?
- Can you help us promote or improve our recycling efforts internally?
- How do I get my invoices?
- Do you offer discounts for charities or non-profits?
- What's included in a Commercial Pack?
- What's included in an Office Pack?
- How do I pay for an Office Pack, and what makes ReSmart different?
- How do you track what happens to the items you collect?
- What kind of reporting do I get?
Qantas
Your account
- I've forgotten my password: how do I reset it?
- Why does it say my phone number is already in use?
- How do I change my email or phone number?
- I'm moving: how do I change my address?
- How do I manage multiple locations through one account?
- How do I delete my account?
- How do I refer a friend and get my credit?
Still stuck?
Send us a message and our team will reply by email. Or write to hello@resmart.co