The old way
Find a box
Print a label
Queue at the post office
Now onboarding AU brands
Your customers’ returns. Already on our route.
Your customers hand their returns to the ReSmart driver who is already coming. No box, no label, no post office. Free for brands.
Designed to make every Return seamless
Free to join
It costs your brand nothing. Your customers pay for their normal Pickup and nothing extra for the return. All we ask is that you tell them about it.
Cut return cost per unit
We're already at your customer's door. Brands typically see 30–50% off their cost per return from day one — because we're not building a new route, we're using the one we're already running.
Win the customer experience
No box, no label, no trip to the Post Office. Customers schedule one Pickup for everything — returns and recycling together. A frictionless return.
Real-time data into your CRM
Every return feeds back into your system within hours of Pickup — SKU, reason, and condition.
No box. No label. No post office.
Your customers already book ReSmart Pickups for the things their bin can’t take. A return is one more item at the door.
With ReSmart
Book a Pickup in the ReSmart app.
The app asks if you have a return. Take a photo of it.
Leave it at your door with the rest of your Pickup. We deliver it back to the brand.
They pay for their normal Pickup. Nothing extra for the return.
How it works
From your customer’s door to your system — in four simple steps.
01 - AUTHORISED
Through the ReSmart app or your branded integration. They select return items + any packaging. Scheduling takes 60 seconds.
02 - SCHEDULED
No extra packaging or trip to the Post Office. The customer leaves their item at their doorstep with their next ReSmart Pickup.
03 - ROUTED
Returns are sorted based on rules you set, and we deliver them back to you.
04 - REPORTED
Within hours of Pickup, your system gets a full update and a prompt to re-engage the customer before they shop elsewhere.
What it costs
Your brand
Free
No set-up fee, no fee per return.
Your customer
Their normal Pickup
Nothing extra for the return.
What we ask: tell your customers they can return with ReSmart, wherever you explain your returns.
Every return, routed to its next best life.
Returns shouldn't default to your warehouse. Tell us what to do with each item — by SKU, condition, or return reason — and stop paying to ship things that should never go back.
500,000+Pickups completed
2.7 million kgof waste diverted from landfill
60,000+ReSmart users across Australia
1,000+business customers
As seen on
The Today Show
Watch here
The Australian
Read the story- The Daily Telegraph
- news.com.au
- Yahoo News
- The Herald Sun
- The Courier Mail
and more.
Already at the door. Already on the route.
Tell us about your brand and your returns. We’ll show you how your return volumes map to our existing routes.
Prefer email? business@resmart.co