Bookings

Log in to your account on the web or in the ReSmart app. Your next Pickup is on your account's home screen. Open it to change its size or date, skip it or cancel it; you can book another Pickup from there too.

You can change your Pickup until 2pm the day before (Sydney time).

1. Log in to your account on the web or in the app.
2. Open your next Pickup and edit it under Manage your Pickup.
3. Choose the new size or change the items to collect, then tap Update Pickup.

Drivers take only what you booked: anything extra stays behind. If you have more to recycle, update your booking before the cut-off or book another Pickup.

You can reschedule, skip or cancel a Pickup at no charge until 2pm the day before (Sydney time). After that, or if your items aren't out on the day, the full Pickup price applies (our terms).

1. Log in to your account on the web or in the app and open the Pickup.
2. Under Manage your Pickup, choose to change the date, skip the Pickup or cancel it.
3. To reschedule, pick a new date and tap Update Pickup.

On a plan, a skipped Pickup costs nothing and your plan carries on with the next one.

Plans have no lock-in. In the app, open your plan's menu (the three dots), or go to Profile, then Settings and My Plan, and choose Pause Plan or Cancel Plan. Your next Pickup isn't charged if you do it before the cut-off: 2pm the day before (Sydney time).

Away for a while? You can skip a Pickup instead and keep your plan. The same applies to the plan that comes with a Starter Pack.