Your account

Your login, your pickup locations and your data.

I've forgotten my password: how do I reset it?
  1. Go to the login page on the web or open the ReSmart app.
  2. Tap Forgot Password under the login button.
  3. Enter the email address of your account and send the request.
  4. Look for our email with a link to set a new password. Can't find it? Check your junk folder.
Why does it say my phone number is already in use?

Another ReSmart account already has that number: usually one you made earlier. Log in with that account's email instead (forgotten your password?).

To keep a single account, email hello@resmart.co from the email address you want to keep, with the phone number. We merge the two accounts.

How do I change my email or phone number?
  1. Log in to your account on the web or in the ReSmart app.
  2. Open your profile settings and change your email or phone number.

Signed up with Google or Apple? Your email comes from that account, so you can't change it in the app: email hello@resmart.co and we change it for you.

I'm moving: how do I change my address?
  1. Log in to your account on the web or in the app.
  2. Open your profile settings and choose Manage Pickup Locations.
  3. Update your address and save, before your next Pickup.

Moving to another council? Subsidised Pickups depend on your address.

How do I manage multiple locations through one account?

One account can book Pickups for several addresses, for example each office or warehouse of your business.

  1. Log in to your account on the web or in the app.
  2. Open your profile settings and choose Manage Pickup Locations.
  3. Tap Add New Location, fill in the address details and save.

Before you book, choose the location at the top of the home screen, then book your Pickup as usual. On an Office or Commercial Pack, your Data Dashboard shows each site on its own or all together.

How do I delete my account?

In the app, open your profile settings, choose Delete Account and confirm. You can also email hello@resmart.co and ask us to delete it.

Deleting your account deletes your personal information. We keep the record of your recycling activity, anonymised: nothing in it identifies you, and it keeps our recycling reports consistent. More in our privacy policy.

Still stuck? Contact the ReSmart team